Responsible Gaming Policy
Updated: August 14, 2026
Responsible Gaming Policy
At Triumph Labs, Inc. we are committed to promoting responsible gaming practices and ensuring the well-being of our users. Although skill-based real money gaming is legally different than gambling and skill is the determining factor in outcomes individuals may find themselves unable to play responsibly. This policy should be read together with our Terms of Use, including Sections 2.4 (account suspension), 2.9 (exclusion by Triumph), 2.10 (effect of exclusions and self-exclusion), and 6.5.1 (promotions). We recognize that gaming should be an enjoyable and entertaining experience, and it is our responsibility to support our users in making informed choices about their gaming habits. To uphold this commitment, we have implemented the following Responsible Gaming Policy:
Self-Exclusion:
Users who feel they need a break from gaming or want to exercise control over their gaming activities may request to self-exclude.
Self-exclusion can be initiated through the account suspension feature in the Triumph App, by text message from the phone associated with your account, or through the support chat feature.
Upon receiving a self-exclusion request, our staff will promptly mark the user's account as banned from gaming activities pursuant to this policy.
The self-exclusion period will be determined by the user, with options ranging from temporary suspension to permanent exclusion. If a user requests permanent exclusion they will not be able to use the app with their existing phone number. Triumph may also exclude or restrict a user's access on its own initiative where it believes use of the Platform may be unhealthy, as set forth in Section 2.9 of the Terms of Use, with the effects described in Section 2.10.
The effects of self-exclusion are set forth in Section 2.10 of the Terms of Use. During the self-exclusion period: (a) the user will not be able to deposit funds or purchase prepaid game credits; (b) the user will retain the ability to withdraw any withdrawable balance in accordance with Section 6.3 of the Terms of Use; and (c) unless the user requests a full gameplay restriction, the user may continue to use existing balances, prepaid tournament entry credits, Promo Cash, and Bonus Cash for Tournament entries. Users may request a full gameplay restriction at any time by contacting support, in which case all real-money gaming activity will be blocked for the exclusion period. Users can play free games using the Triumph App if not logged into an account.
Promo Cash, Bonus Cash, referral programs, and other promotions may remain active during a self-exclusion period, and referral amounts may continue to be credited. As set forth in Sections 2.10(e) and 6.5.1 of the Terms of Use, Triumph is not responsible for referral amounts received, or for Promo Cash, Bonus Cash, or other promotional amounts used, converted, or forfeited, during a self-exclusion period.
Account Balance:
Self-exclusion does not affect a user's ability to withdraw. Users may withdraw any withdrawable balance before or during a self-exclusion period, subject to the withdrawal requirements in Section 6.3 of the Terms of Use (including KYC verification). Deposits are non-refundable regardless of exclusion status, and amounts that have not been entered into or won in a Tournament are not withdrawable, as set forth in the Terms of Use. Upon any withdrawal, unused Bonus Cash and unconverted Promo Cash will be forfeited per Section 6.5.1 of the Terms of Use. Users requesting permanent exclusion are strongly encouraged to withdraw all withdrawable funds first, as app access will be terminated; any remaining withdrawable balance will be handled in accordance with Section 12 of the Terms of Use.
Support and Resources:
We provide resources and information to help users make informed decisions about their gaming habits.
Our support team is available to assist users who may have concerns about their gaming behavior or who require further assistance with self-exclusion.
We encourage users to reach out for support if they feel they are experiencing gaming-related issues or if they need guidance on setting limits.
Support can be found on the websites and helplines attached to this policy.
Responsible Gaming Tools:
From time to time we may offer a range of tools and features to empower users to manage their gaming activities responsibly. For additional tools that may be available please contact customer support in the Triumph application. We do not guarantee that any tool may be available or that we will maintain the functionality of any tool.
Promotion of Responsible Gaming:
We actively promote responsible gaming practices through our marketing materials, website, and app.
We collaborate with industry organizations and regulatory bodies to support responsible gaming initiatives and advocate for player protection measures.
Continuous Improvement:
We continuously review and update our Responsible Gaming Policy to ensure it remains effective and aligned with best practices in the industry.
Feedback from users and stakeholders is welcomed and considered in our ongoing efforts to enhance our responsible gaming measures.
Video Game Addiction - IMPORTANT HEALTH AND GAMEPLAY NOTICE
Playing Responsibly
Video games are intended for entertainment and should be enjoyed as part of a balanced lifestyle. However, excessive or compulsive gaming can lead to negative effects on your health, relationships, and daily responsibilities.
Potential Risks of Excessive Gaming:
Disruption of sleep patterns and fatigue
Neglect of personal relationships, work, or academic responsibilities
Physical health issues including eye strain, headaches, and repetitive stress injuries
Reduced physical activity and associated health concerns
Social isolation or withdrawal from real-world activities
Financial problems related to in-game purchases or neglected obligations
We Encourage Healthy Gaming Habits:
Take regular breaks (at least 10-15 minutes every hour)
Maintain a balanced schedule with time for physical activity, social interaction, and other responsibilities
Set reasonable time limits for gaming sessions
Be mindful of your spending on in-game purchases
Monitor children's gaming time and content
Seek Help If Needed:
If you or someone you know is experiencing difficulty controlling gaming habits, or if gaming is interfering with daily life, relationships, or well-being, please consider reaching out to a mental health professional or contacting a gaming addiction support resource.
Remember: Gaming should enhance your life, not replace it.
Video Game Addiction support service contact information is provided below. Seek help if you are experiencing any harmful effects.
Conclusion:
At Triumph, we take our responsibility to promote responsible gaming seriously. By implementing robust policies and providing support resources, we aim to create a safe and enjoyable gaming environment for all our users. We are committed to fostering transparency, accountability, and trust in our gaming platform, and we encourage our users to join us in prioritizing responsible gaming practices. Triumph acknowledges that participation in real-money, skill-based gaming and prize-based contests may, for some individuals, develop into compulsive play that causes financial, emotional, or interpersonal harm. By using Triumph, you confirm that you meet the legal age requirement in your jurisdiction, accept these risks, and will play only with funds you can afford to lose. Triumph makes no representation that its products are free from risk of addictive behavior. Self-exclusion and other responsible gaming tools are available at any time, and support resources are listed at the end of this policy.
Triumph Labs, Inc.
July 22, 2026
Support Resources
Gaming:
Country / State
Website
Support Line
United States of America
1-800-426-2537 or Text “SUPPORT” to 53342
State
Phone Number
Text/Website
Arizona
1-800-NEXT-STEP
NEXTSTEP to 53342
Arkansas
1-800-522-4700
N/A
Connecticut
1-888-789-7777
N/A
Delaware
888-850-8888
302-438-8888
Illinois
1-800-GAMBLER
ILGAMB to 833234
Indiana
1-800-GAMBLER
INGAMB to 53342
Kentucky
1-800-426-2537
N/A
Louisiana
1-877-770-STOP
1-877-770-STOP
Massachusetts
800-327-5050
Link
Michigan
1-800-270-7117
N/A
Mississippi
1-888-777-9696
N/A
Montana
1-888-900-9979
N/A
Nebraska
1-833-238-6837
N/A
New Jersey
1-800-GAMBLER
N/A
New Hampshire
603-724-1605
N/A
New Mexico
888-696-2440
N/A
New York
877-8-HOPENY
HOPENY
Ohio
800.589.9966
N/A
Ontario
1-866-531-2600
CONNEX to 247247
Oregon
1-877-695-4648
503-713-6000
Puerto Rico
1-800-981-0023
N/A
Rhode Island
1-877-942-6253
N/A
Tennessee
800-889-9789
800-889-9789
Washington
1-800-547-6133
N/A
Wisconsin
800-426-2535
N/A
Wyoming
1-800-522-4700
1-800-522-4700
Video Game Addiction:
Gaming Addicts Anonymous
Online Gamers Anonymous
Substance Abuse and Mental Health Services Helpline
(800) 487-4889
Mental Health Hotline
(855) 946-3672
Last updated