Responsible Gaming Policy
Responsible Gaming Policy
At Triumph Labs, Inc. we are committed to promoting responsible gaming practices and ensuring the well-being of our users. Although skill-based real money gaming is legally different than gambling and skill is the determining factor in outcomes individuals may find themselves unable to play responsibly. We recognize that gaming should be an enjoyable and entertaining experience, and it is our responsibility to support our users in making informed choices about their gaming habits. To uphold this commitment, we have implemented the following Responsible Gaming Policy:
Self-Exclusion:
Users who feel they need a break from gaming or want to exercise control over their gaming activities may request to self-exclude.
Self-exclusion can be initiated by contacting our support team by text message from a phone associated with the contacting users account or through the support chat feature on the Triumph App.
Upon receiving a self-exclusion request, our staff will promptly mark the user's account as banned from gaming activities pursuant to this policy.
The self-exclusion period will be determined by the user, with options ranging from temporary suspension to permanent exclusion. If a user requests permanent exclusion they will not be able to use the app with their existing phone number.
During the self-exclusion period, users will be unable to access their user wallet or participate in any real-money gaming activities but can play free games using the Triumph App if not logged into an account.
Account Balance:
Prior to requesting self-exclusion, a user should withdraw all funds from their account. A user who has requested exclusion will not be able to retrieve funds left in their Triumph account. Please note that deposits are non-refundable regardless of exclusion status and only winnings may be withdrawn, please see Terms of Use.
Support and Resources:
We provide resources and information to help users make informed decisions about their gaming habits.
Our support team is available to assist users who may have concerns about their gaming behavior or who require further assistance with self-exclusion.
We encourage users to reach out for support if they feel they are experiencing gaming-related issues or if they need guidance on setting limits.
Support can be found on the websites and helplines attached to this policy.
Responsible Gaming Tools:
From time to time we may offer a range of tools and features to empower users to manage their gaming activities responsibly. For additional tools that may be available please contact customer support in the Triumph application. We do not guaranty that any tool may be available or that we will maintain the functionality of any tool.
Promotion of Responsible Gaming:
We actively promote responsible gaming practices through our marketing materials, website, and app.
We collaborate with industry organizations and regulatory bodies to support responsible gaming initiatives and advocate for player protection measures.
Continuous Improvement:
We continuously review and update our Responsible Gaming Policy to ensure it remains effective and aligned with best practices in the industry.
Feedback from users and stakeholders is welcomed and considered in our ongoing efforts to enhance our responsible gaming measures.
Video Game Addiction - IMPORTANT HEALTH AND GAMEPLAY NOTICE
Playing Responsibility
Video games are intended for entertainment and should be enjoyed as part of a balanced lifestyle. However, excessive or compulsive gaming can lead to negative effects on your health, relationships, and daily responsibilities.
Potential Risks of Excessive Gaming:
Disruption of sleep patterns and fatigue
Neglect of personal relationships, work, or academic responsibilities
Physical health issues including eye strain, headaches, and repetitive stress injuries
Reduced physical activity and associated health concerns
Social isolation or withdrawal from real-world activities
Financial problems related to in-game purchases or neglected obligations
We Encourage Healthy Gaming Habits:
Take regular breaks (at least 10-15 minutes every hour)
Maintain a balanced schedule with time for physical activity, social interaction, and other responsibilities
Set reasonable time limits for gaming sessions
Be mindful of your spending on in-game purchases
Monitor children's gaming time and content
Seek Help If Needed:
If you or someone you know is experiencing difficulty controlling gaming habits, or if gaming is interfering with daily life, relationships, or well-being, please consider reaching out to a mental health professional or contacting a gaming addiction support resource.
Remember: Gaming should enhance your life, not replace it.
Video Game Addiction support service contact information is pprovided below. Seek help if you are experiencing any harmful
Conclusion:
At Triumph we take our responsibility to promote responsible gaming seriously. By implementing robust policies and providing support resources, we aim to create a safe and enjoyable gaming environment for all our users. We are committed to fostering transparency, accountability, and trust in our gaming platform, and we encourage our users to join us in prioritizing responsible gaming practices.
Triumph Labs, Inc.
October 30, 2025
Support Resources
Gaming:
Country / State
Website
Support Line
United States of America
1-800-GAMBLER or Text “SUPPORT” to 53342
State
Phone Number
Text/Website
Arizona
1-800-NEXT-STEP
NEXTSTEP to 53342
Arkansas
1-800-522-4700
N/A
Connecticut
1-888-789-7777
N/A
Delaware
888-850-8888
302-438-8888
Illinois
1-800-GAMBLER
ILGAMB to 833234
Indiana
1-800-GAMBLER
INGAMB to 53342
Kentucky
1-800-426-253
N/A
Louisiana
1-877-770-STOP
1-877-770-STOP
Massachusetts
800-327-5050
Link
Michigan
1-800-270-7117
N/A
Mississippi
1-888-777-9696
N/A
Montana
1-888-900-9979
N/A
Nebraska
1-833-238-6837
N/A
Nevada
1-800-522-4700
N/A
New Jersey
1-800-GAMBLER
N/A
New Hampshire
603-724-1605
N/A
New Mexico
888-696-2440
N/A
New York
877-8-HOPENY
HOPENY
Ohio
800.589.9966
N/A
Ontario
1-866-531-2600
CONNEX to 247247
Oregon
1-877-695-4648
503-713-6000
Puerto Rico
1-800-981-0023
N/A
Rhode Island
1-877-942-6253
N/A
Tennessee
800-889-9789
800-889-9789
Washington
1-800-547-6133
N/A
Wisconsin
800-426-2535
N/A
Wyoming
1-800-522-4700
1-800-522-4700
Video Game Addiction:
Gaming Addicts Anonymous
Online Gamers Anonymous
Substance Abuse and Mental Health Services Helpline
(800) 487-4889
Mental Health Hotline
(855) 946-3672
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