Responsible Purchasing Policy
Updated: September 16, 2025
Responsible Purchasing Policy
At Triumph TCG, LLC dba Triumph Collectibles we are committed to promoting responsible collecting and purchasing practices and ensuring the well-being of our users. Although blind box purchasing is legally different than gambling individuals may find themselves unable to purchase responsibly. We recognize that engaging collectibles purchasing should be an enjoyable and entertaining experience, and it is our responsibility to support our users in making informed choices about their collecting and purchasing habits. To uphold this commitment, we have implemented the following Responsible Purchasing Policy:
Self-Exclusion:
Users who feel they need a break from purchasing and collecting or want to exercise control over their purchasing activities may request to self-exclude.
Self-exclusion can be initiated by contacting our support team by text message from a phone associated with the contacting users account or through the support chat feature on the Triumph Collectibles app.
Upon receiving a self-exclusion request, our staff will promptly mark the user's account as banned from purchasing activities pursuant to this policy.
The self-exclusion period will be determined by the user, with options ranging from temporary suspension to permanent exclusion. If a user requests permanent exclusion they will not be able to use the app again with their existing phone number.
During the self-exclusion period, users will be unable toparticipate in any purchasing activities but will continue to hold their collection and may request shipping of their collection.
Account Balance:
Prior to making a self-exclusion a user should withdraw all funds form their account. Self-exclusion will extinguish all funds in a user account and if you do not withdraw such funds you agree to such termination of rights in them. Please see the Terms and Conditions accessible via the Triumph App for more information.
Support and Resources:
We provide resources and information to help users make informed decisions about their purchasing and collecting habits.
Our support team is available to assist users who may have concerns about their purchasing and collecting behavior or who require further assistance with self-exclusion.
We encourage users to reach out for support if they feel they are experiencing purchasing and collecting-related issues or if they need guidance on setting limits.
Support can be found on the websites and helplines attached to this policy.
Responsible Purchasing and Collecting Tools:
From time to time we may offer a range of tools and features to empower users to manage their purchasing and collecting activities responsibly. For additional tools that may be available please contact customer support in the Triumph application. We do not guaranty that any tool may be available or that we will maintain the functionality of any tool.
Promotion of Responsible Purchasing and Collecting:
We actively promote responsible purchasing and collecting practices through our marketing materials, website, and app.
We collaborate with industry organizations and regulatory bodies to support responsible purchasing and collecting initiatives and advocate for player protection measures.
Continuous Improvement:
We continuously review and update our Responsible Purchasing Policy to ensure it remains effective and aligned with best practices in the industry.
Feedback from users and stakeholders is welcomed and considered in our ongoing efforts to enhance our responsible gaming measures.
Conclusion:
At Triumph Collectibles we take our responsibility to promote responsible purchasing and collecting seriously. By implementing robust policies and providing support resources, we aim to create a safe and enjoyable gaming environment for all our users. We are committed to fostering transparency, accountability, and trust in our gaming platform, and we encourage our users to join us in prioritizing responsible purchasing and collecting practices.
Triumph TCG, LLC
Support Resources
Country / State
Website
Support Line
United States of America
1-800-GAMBLER or Text “SUPPORT” to 53342
State
Phone Number
Text/Website
Arizona
1-800-NEXT-STEP
NEXTSTEP to 53342
Arkansas
1-800-522-4700
N/A
Connecticut
1-888-789-7777
N/A
Delaware
888-850-8888
302-438-8888
Illinois
1-800-GAMBLER
ILGAMB to 833234
Indiana
1-800-GAMBLER
INGAMB to 53342
Kentucky
1-800-426-253
N/A
Louisiana
1-877-770-STOP
1-877-770-STOP
Massachusetts
800-327-5050
Link
Michigan
1-800-270-7117
N/A
Mississippi
1-888-777-9696
N/A
Montana
1-888-900-9979
N/A
Nebraska
1-833-238-6837
N/A
Nevada
1-800-522-4700
N/A
New Jersey
1-800-GAMBLER
N/A
New Hampshire
603-724-1605
N/A
New Mexico
888-696-2440
N/A
New York
877-8-HOPENY
HOPENY
Ohio
800.589.9966
N/A
Ontario
1-866-531-2600
CONNEX to 247247
Oregon
1-877-695-4648
503-713-6000
Puerto Rico
1-800-981-0023
N/A
Rhode Island
1-877-942-6253
N/A
Tennessee
800-889-9789
800-889-9789
Washington
1-800-547-6133
N/A
Wisconsin
800-426-2535
N/A
Wyoming
1-800-522-4700
1-800-522-4700
Last updated