Frequently Asked Questions (TCG)

Updated: October 17, 2025

HOW DO I WITHDRAW MONEY FROM RIPS BY TRIUMPH?

Click on the cash out tab on the top of the Account tab. You can withdraw to a debit card, bank account, and subject to availability your PayPal, or Venmo account. Prior to withdrawing you will need to complete and pass an identity verification that requires that you be over the age of 18, have a government issued identity card, and pass a liveness test.

HOW LONG DOES IDENTITY VERIFICATION TAKE?

Identity verification usually takes twenty-four hours. If your verification is pending for more than forty-eight hours, please contact customer service by clicking on the “Customer Support” button in the “Account” tab of your Rips app.

HOW LONG WILL THE WITHDRAWAL TAKE ONCE I AM VERIFIED?

If you choose the option for instant withdrawal the average time is approximately ten minutes. If you choose to payout to a bank it will take between one to three business days.

DO I HAVE TO PAY TAXES ON THE AMOUNTS I GAIN FROM SALES OF CARDS I HAVE PURCHASED?

Yes. You are responsible for paying taxes on any gains related to the sale of card purchases. Rips will automatically collect your tax information when you exceed a threshold of $600 in a year and will submit tax forms at the end of each year. Withdrawals will be paused once you exceed $600 until such time as the tax forms are completed.

MY IDENTITY VERIFICATION FAILED. WHAT’S UP?

Identity verification is accomplished through the third-party service, Footprint. If you failed identity verification it will go to a manual review. If you do not pass a manual review, you will be required to submit notarized documents that provide proof of your identity. If you are unable to submit such documents your account will remain unable to withdraw or to ship cards.

WHY CAN’T I WITHDRAW MY ENTIRE BALANCE?

Rips imposes both purchase and deposit limits to combat fraud and as a result of limits imposed by our payment processors. A minimum withdrawal amount of $5 is required to reduce the cost of micro-transactions. In Triumph’s discretion and based on your transaction history both the purchase and withdrawal limit may be increased.

WHERE CAN I READ TRIUMPH’S TERMS OF USE AND PRIVACY POLICY?

Links to both can be found in your “Account” tab in your Rips app.

HOW DO YOU CALCULATE FAIR MARKET VALUE?

Rips determines the Fair Market Value (“FMV”) of its collectibles through the use of a semi-automated proprietary system that may take into account, but is not limited to the following (the "FMV Factors"): (i) the rarity; (ii) previous sales; (iii) previous sales of similar items; (iv) the difficulty in time and expenses and risk of purchasing a similar collectible item; (v) general market dynamics relevant to the specific collectible or type of collectibles; same item; (vi) professional grading scores and encapsulation / packaging status; (vii) provenance, history, additional features, or modifications of a specific collectible; (viii) authenticity certainty level; (iix) average time-to-sale for similar items; (ix) signatures or other similar additions to the collectibles and their rarity, certainty related to authenticity, and other features related specifically to such signatures or markings.

The FMV used by Triumph is subject to change at any time, since several of the datapoints are automatically gathered and updates may cause a recalculation of the FMV. For example, if a specific card that Triumph has in its inventory previously sold for $3,000 and a new sale was registered for $5,000 the FMV used by Triumph is likely to increase.

Rips makes no representation that any FMV will remain stable or that the weight and use of any FMV Factors will remain unchanged and makes no representation that the FMV it uses matches any other market calculation.

WHAT IS RIPS’ 100% BUYBACK GUARANTEE?

Rips guarantees that it will buy back any card in your Inventory at the then-in effect FMV for a minimum of seven days from your date of purchase. After seven days Triumph may withdraw its buyback offer. The guarantee may be changed at any time on seven days’ notice given through an update to this FAQ and the Terms of Use.

WHY AM I UNABLE TO SHIP?

To protect against fraud and theft Rips requires all users to complete and pass identity verification prior to shipping any cards. If you have not completed or your verification is still pending you will be unable to ship your Inventory.

DO I HAVE TO PAY TAXES ON SHIPPING?

You will be charged applicable sales tax at the time that you ship any of your owned Inventory. You are responsible for providing this amount to Rips, through a debiting of your Rips account balance, prior to any shipment being released.

WHAT ARE MY SHIPPING OPTIONS? If you choose to ship your Inventory you will be provided a variety of options that include tracking. You may add insurance at your discretion. If a collectible’s FMV is over $1,000 then Rips will pay for insurance.

WHO IS RESPONSIBLE FOR SHIPPING?

You are responsible for paying for all shipping costs, including tracking. We provide you the option to purchase insurance for your shipment where the collectible being shipped’s FMV is below $1,000, if the collectible you are shipping has a FMV equal to or greater than $1,000 you will be required to purchase insurance prior to shipping. Upon shipment you will be provided with a tracking number. Once Rips delivers the package to the shipping company it is no longer responsible.

WHAT IF MY PACKAGE NEVER ARRIVED OR WAS DAMAGED?

Rips is not responsible for any package (except for Inventory errors) once it is provided by Triumph to the shipping company. If your package did not arrive or arrived in a damaged condition you should seek redress with the shipping company. If you are shipping valuable inventory, we recommend you purchase insurance.

WHAT IF THERE IS AN INVENTORY ERROR?

Please examine your tracking number and the collectible you received closely. If the collectible you received is not correct you may report it to customer service in the app by clicking on “Customer Support” in your “Account” tab in the Rips app. Please be aware that Rips digitally tracks and records every shipment and a report of an inventory error that is not substantiated by our digital record is grounds for immediate termination of your account.

STILL NEED TO CONTACT US?

For customer service click on “Customer Support” in your “Account” tab in the Rips app.

If you are unable to access the Rips app you may email Customer Support at [email protected].